ExCeL is adopting the Voyage Control pre-show vehicle booking system for deliveries to the show floor to ensure clarity in terms of access and to reduce waiting times.For a seamless process, it is essential that all vehicles needing access the venue’s loading bays are pre-booked on the ExCeL London Vehicle Booking System.
To book your vehicle please go to excellondon.voyagecontrol.com
Any exhibitor or contractor vehicles that are not booked system will be denied access to the loading bay by the on-site traffic team.
There are lorry-parking facilities available for contractors, situated within the Northwest Lorry Park. All lorry parking is subject to availability and is free of charge during build-up and breakdown days, but is charged at the following rates during the open period:
| Transits (up to 2.8m high) |
£30.00 per day |
| 3.5T |
£35.00 per day |
All cars should be parked in normal car parks which are chargeable. For further information on traffic marshalling please telephone 020 7069 4568
BUILD-UP VEHICLE PROCEDURES
All exhibitors, contractors and show suppliers must book every time they need to access the loading bays, whether during build-up, break-down or in exceptional circumstances during show open. This does not apply to couriers (please see the Delivering to your Stand section).
Exhibitors will be notified by the organiser that the ExCeL Vehicle Booking System is live 21 days prior to the event’s first tenancy date. No vehicle will be permitted access to the loading bay without a booking confirmation.
PLEASE NOTE
Please arrive no earlier than 15 minutes prior to the confirmed booking time. Early arrivals will cause unnecessary delays and congestion.
We recommend using Google Chrome as the browser to use the system requires an up-to-date internet browser. The system will work on mobile devices and smart phones and has its own dedicated app available through the App Store or Google Play, please search – Voyage Control.
To schedule the loading bay slot for the vehicle, please follow these instructions:
- Sign-up to the ExCeL London booking system by going to this url excellondon.voyagecontrol.com
- Select ‘IFE24’ and your user type (Space or Shell).
- The stand location can be identified from the floor plan that is shown in the system. Please make a note of the zone colour as you will need this for later on in the process.
- Select the appropriate event phase (Build Open or Break) and the date when the vehicle will be on site.
- Select the access point (zone colour) and the type of vehicle that is making the delivery.
- Once all details have been entered, press the “Get time” button at the bottom of the page to see the available time slots. Time slots are allocated on a first come first served basis. Time slots and unloading/loading times will vary based on availability, user type and vehicle size
- Once the timeslot is selected, please provide the following details:
- Exhibitor company details
- Delivering company details (if different)
- Stand details
- Driver name
- Origin postcode of vehicle
- Vehicle registration number
Please note if the driver details or vehicle registration number are not known at the time of booking, the time slot can still be reserved, and the details provided at a later date. Please note that all details must be completed prior to arriving at the venue.
- The time slot will be confirmed by email along with the vehicle pass. Please ensure your driver has this before arriving at the venue. This can either be printed or presented electronically.
- Once registered on the system, any time you need to book another slot your details will already be stored associated with your username and password.
- If you need any support using the system or have any questions about its operation, please use the “support” button in the vehicle booking system itself or email the organiser.
Details can be amended, or a booking made at any time before arriving at the venue. This means traffic delays can be taken into consideration as the system will remain live until the end of that day. If driver did not make the booking, please make sure they let the administrator know of any delay so the slot time can be amended.
Contractors building space-only stands are advised that their breakdown booking time is based on when the stand is broken down and ready to load. Do not book the slot for any time before the stand is dismantled, as the driver will not be able to stay on the loading bay beyond the allotted time.
- Once this your time slot arrives, please drive to the venue.
- Once you arrive at the venue, please follow the direction of the ExCeL Traffic Team into the correct land, determined by your pass. This will depend on your stand location and how busy certain sections of the lorry way are. Please do not automatically drive to the shortest traffic queue – it will not be quicker for you
- Once there is space on the North Lorryway for your vehicle you will be instructed to turn left from your land and onto the access ramps.
- To access the correct North Lorryway please follow the appropriate directions on the signs.
- A member of the ExCeL Traffic Team will check your pass and record your access time. Please then display your vehicle access document in your windshield. Please comply with the timings display for your vehicle, those exceeding the time limit may be clamped or removed and given a financial penalty. If extra time is needed drivers should discuss this with a marshal on the North Lorryway outside the hall.
Unloading / loading times stamped on the documents are, as a rule of thumb:
| 18.5 tonne articulated lorry |
1 hour 30 mins |
| 7.5 |
50-60 mins |
| Transit / Luton / 3.5 tonne |
30 - 45 mins |
| Cars |
15 mins |
- Once the vehicle has been unloaded it must be removed from the North Lorryway. The marshal at the exit point will collect your document. Transit sized vans and cars can park onsite at a cost, all other vehicles must leave site.
In the event of a breakdown or accident, please contact a marshal immediately.
The co-operation of all drivers will be much appreciated and will help facilitate a smooth build up for everyone.
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